Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, and protect your data when you interact with our gardening services in South Africa.

Information We Collect

We gather certain personal data to provide and enhance our gardening offerings.

• Contact details such as your name, address, email, and telephone number for communication purposes.
• Service-related information such as your garden preferences, location, and feedback.
• Technical data including device identifiers, browser type, and access times for security and analytics.
• Any correspondence, enquiries, or additional comments you share with our team.

How We Use Information

All personal information is processed lawfully and used solely to deliver, maintain, and improve our services.

• To communicate booking confirmations, service reminders, and answer specific client requests.
• To personalise gardening solutions and respond to unique site requirements or preferences.
• For security, monitoring, and analytics to enhance service quality and website experiences.
• To comply with regulatory obligations and respond to legal requests when necessary.

Legal Basis for Processing

We process data under South African laws and in alignment with privacy regulations.

Your information is collected and handled on the basis of consent, contract fulfilment, or compliance with legal obligations, and always with appropriate protective measures.

Information Sharing

Your personal details are not sold or disclosed except in the situations below.

• Authorised staff, agents, and partners only access details required for service provision and support, with confidentiality maintained at all stages.
• Where legally required, details may be shared with authorities or regulators in line with South African law.
• If there is a business transfer or service restructuring, information may be transferred subject to data protection terms.

Data Security

Your data is safeguarded using technical and organisational measures that reflect industry best practices. We implement regular reviews to update security protocols, limit data access, and ensure all internal team members are trained to handle your details confidentially and responsibly.

Your Rights

You have rights regarding your data and its usage.

• Request access to your personal information and review how it is used.
• Ask to update or correct inaccuracies in your personal records at any time.
• Request deletion of your personal information where allowed by law.
• Lodge a complaint with the relevant privacy authority if concerns arise.

Use of Cookies

Cookies enhance browsing and help us understand site usage. Details of our cookie usage and how you can manage them are provided in our Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

If you need further detail or want to exercise your rights, please contact us via the information below.

Changes to This Policy

We periodically review this privacy notice and may update it to reflect changes in our practices or legal requirements.